Head of Communications & PR, Italy

Head of Communications & PR, Italy

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Communications & Policy team crafts compelling stories, builds meaningful relationships with stakeholders, and navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners.

We’re looking for a Head of Communications & PR, Italy to join our Rome or Milan team. This is a hybrid role. In this role, you’ll help us build our public narrative, elevate our brand positioning, and safeguard our reputation in a key international market.

What You’ll Be Doing

You’ll be joining the International Communications team, acting as a crucial strategic partner to the Italian General Manager and local leadership team.

Here’s what your day-to-day might look like:

• Strategic Reputation Management: Plan and execute local communications and PR strategies that align with global goals, proactively shaping Consumer, Policy, and Merchant narratives across Italy.

• Issues & Crisis Leadership: Lead crisis communications and manage sensitive topics, ensuring close alignment with local leadership and global teams during high-stakes situations.

• Media Relations & Ambassadorship: Build trusted relationships with key Italian media, act as a spokesperson, and coach local leadership for interviews.

• Agency & Digital Storytelling: Direct our local PR agency to deliver creative, digital-first B2B and B2C campaigns across earned and owned channels.

• Cross-Functional Policy Alignment: Partner with Policy, Legal, Marketing, and Operations to translate complex platform and economic topics into compelling public messaging.

• AI & Innovation: Leverage a range of AI tools to make your work more efficient, impactful, and creative.

What You’ll Need to Thrive

Essential

• Demonstrated PR Leadership: Significant experience leading external communications, crisis management, and media relations in-house or within an agency setting.

• Bilingual Fluency: Exceptional written and verbal communication skills in both Italian and English, with proven ability to distill complex topics for diverse audiences.

• Stakeholder & Agency Management: Proven ability to manage agency partners and navigate complex matrix environments with senior internal stakeholders.

• Media Network: Established relationships with key media outlets, journalists, content creators and commentators in Italy.

• Digital-First Approach: Experience leveraging social media platforms, online channels, and AI-driven tools to amplify media campaigns.

Nice to Have

• Tech Sector Experience: Strong understanding of the technology, marketplace, or delivery platform sectors.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!