Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
At Grab, we’re focused on making everyday experiences better for consumers across Southeast Asia. Our Consumer Experience Team focuses on spurring user growth, retention, and engagement through strategies backed by data insights. We're looking for a Data Scientist (Product Analytics) to join our team at our office in Jakarta, Indonesia, driving improvements in user experience through product experimentation, A/B testing, and in-depth research.
Get to Know the Role
In this role, you’ll partner closely with Product Managers to turn product and business questions into clear hypotheses, thoughtfully designed experiments, and actionable insights. You’ll build a deep understanding of users—their needs, pain points, and behaviours—while keeping business goals in view. As a strategic analytics partner throughout the product development lifecycle, you’ll support teams from early ideation through execution, helping shape product direction and prioritize features based on evidence and expected impact.
The Critical Tasks You Will Perform
- Partner with cross-functional teams to identify data requirements and design innovative analytical solutions or insights to address complex challenges effectively.
- Conduct in-depth analyses of operational data, including business/impact analysis and text analysis, to identify areas for improvement and process optimization.
- Develop dashboards to monitor the performance of Grab Support operations, support specialists, and the business overall.
- Utilize advanced statistical and machine learning techniques, such as quasi-experimental methods, NLP & LLM, to analyze large datasets and derive meaningful insights that drive business decisions, improve support performance, and mitigate risks.
- Stay up-to-date with industry trends, emerging technologies, and best practices in analytics and data science, leveraging this knowledge to enhance the organization's data-driven capabilities.
- Collaborate with data engineering teams to ensure data quality, integrity, and accessibility, while building data pipelines and infrastructure for analytics projects.
- Communicate complex analytical findings to all stakeholders, including senior management, through concise reports, presentations, and visualizations.
Qualifications
What Essential Skills You Will Need
- A minimum of Bachelor's degree in Analytics, Statistics, or Engineering or any related field.
- At least 2+ years of experience in Analytics, Business Intelligence, or Data Science roles, preferably in an Internet or "Direct-to-Consumer" company with large, complex, high-velocity data.
- Proficiency in Big Data technologies such as Spark, PySpark, and Databricks.
- Strong foundation in data query/manipulation using SQL and data visualization tools like Power BI.
- Experience in Snowflake and multidimensional modeling .
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.