Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to know the Team
GrabRentals (GR) is a core pillar of Grab's Mobility business, with the primary goal of securing vehicular and productive driver-partner supply for Grab's ride-hailing marketplace.
The GrabRentals team houses its own strategy, partner management & productivity, pricing & product design, sales, marketing, operations et al. functions, and also works with other teams in Grab spanning business, operations, tech, and analytics.
In the Strategic Projects team, we are focused on ensuring the optimization of our existing business and the growth of new businesses, including Autonomous Vehicles (AV).
Get to know the Role:
You will play an important role in the day-to-day operations of the autonomous vehicle business.
As part of the business operations team, you will be someone on the ground. You will directly oversee site coordinators, manage depot readiness, support incident response, and charge, prepare, and maintain vehicles for daily missions. You will be in charge of people management, operational planning, safety compliance, and lead problem resolution to support the safe and efficient running of AV operations.
You will report to the Manager, Fleet Operations (AV), onsite in our Grab Depot at Punggol.
Responsibilities
- Be the primary supervisor for our team of site coordinators, in-vehicle safety drivers, and field operators. Your main responsibility is to ensure they are performing their responsibilities safely during daily operations.
- Manage all aspects of driver and operator scheduling, including shift assignments and timekeeping. Collaborate with hiring and training teams on the hiring, onboarding and training of all operational staff.
- Coordinate with safety operator supervisors to ensure vehicles are safe, operationally ready, and maintained to the required deployment standards.
- Be the critical link between operations and the product/engineering teams. Translate operational challenges, insights, and opportunities into actionable feedback to guide the design and iteration of the product and service offerings
- Oversee all on-site depot operations. This includes managing the efficient parking, charging, and staging of autonomous vehicles to ensure they are mission-ready. You will oversee depot staff and ensure they perform all activities are performed safely.
- Establish, track, and analyze key performance indicators (KPIs). You will oversee the monitoring of performance metrics such as safety and uptime, identifying trends, and generating insights for improvement
- Design, implement, and refine Standard Operating Procedures (SOPs) for all aspects of operations, including safety protocols, incident response, and overall coordination. Uphold and enforce all operational safety protocols, both in-vehicle and at the depot. Ensure the team is compliant with all company policies and regulatory requirements
- Identify process gaps and lead continuous improvements to improve operational efficiency, safety, and scalability.
Qualifications
Essential Skills You Will Need
- Diploma or Degree holders
- You have at least 2 years of experience in operations, fleet management, transport, mobility, depot operations, or a similar front-facing operational environment.
- Technical knowledge or direct experience with autonomous vehicles, robotics, or IoT deployments
- Strong coordination and people management skills, with the ability to manage shift-based teams.
- Excellent planning and coordination ability, especially in scheduling, resource allocation, and daily operational execution.
- Demonstrate responsibility and safety discipline, with the ability to enforce procedures.
- Calmly and efficiently respond to incidents, operational disruptions, or urgent issues.
- Excellent engagement skills, with the ability to work with front-facing teams, product teams, and engineering teams.
- Comfortable working with operational data and KPIs to identify trends, issues, and improvement opportunities.
- Willingness to work on-site and support shift-based or mission-based operations when necessary.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.